Skip to content
PLEN
Book

Terms

Last updated: 19 sierpnia 2026.

1. General provisions

These Terms set out the rules for booking and using the apartments offered for short-term rental by the operator: LUVARO GROUP Sp. z o.o., Rynek Główny 29, 31-010 Kraków, NIP 676 271 29 72, REGON 543967339 (“Operator” / “Luvaro Stay”). Contact: +48 505 20 20 30, reservations@luvaro.pl. Making a booking constitutes acceptance of these Terms.

2. Booking and contract

  • Bookings can be made via the engine at luvarogroup.com, by e-mail or phone, or through partner services (OTAs).
  • The short-term rental contract is concluded upon confirmation by the Operator (for bank transfer - once the payment is received; for online payment - upon authorisation).
  • The number of guests may not exceed the apartment’s maximum capacity.

3. Prices, rate plans and payment

  • Prices are in PLN and include applicable tax; they depend on dates, length of stay, number of guests, the selected rate plan and add-ons.
  • Rate plans: Flexible (free cancellation per section 6), Non-refundable (lower price, no refund) and plans with add-ons (e.g. with breakfast).
  • Payment methods: bank transfer (details sent by e-mail; confirmed once received) and - if available - online payment via Przelewy24 (card/BLIK), operated by PayPro S.A.
  • A VAT invoice is issued on request submitted no later than on the payment date.

4. Check-in and check-out

  • Check-in from 3:00 PM, check-out by 11:00 AM.
  • Arrival and key collection instructions are provided before arrival; self check-in is possible.
  • Early check-in / late check-out are available subject to availability, as an add-on.

5. House rules

  • Quiet hours 10:00 PM - 6:00 AM.
  • Smoking is strictly prohibited; a cleaning fee applies for violations.
  • Pets: dogs up to 10 kg accepted for 100 PLN per night, on prior notice.
  • Children: up to 2 years stay free in the parents’ bed; a cot is available on request, subject to availability.
  • Parking: no private parking; external car parks are available nearby.
  • The guest is liable for any damage; the Operator may require a refundable deposit and charge for repairs.

6. Cancellation and refunds

  • Flexible plan: free cancellation up to 3 days before arrival; afterwards a fee up to the first night or the whole stay may apply.
  • Non-refundable plan: no changes or refunds.
  • Under Polish consumer law, the right of withdrawal does not apply to accommodation services provided for a specified date.

7. Complaints, data and final provisions

Complaints: reservations@luvaro.pl (handled within 14 days). Personal data is processed as described in the Privacy Policy. Polish law applies; consumers may use the EU ODR platform.